InDesk AI Refund Policy
Last updated: 1.1.2026.
The Refund Policy at InDesk prioritizes customer satisfaction. If you are not completely satisfied with your purchase, do not hesitate to contact support@indesk.ai for assistance. We aim to resolve any issues by offering refunds or store credits, ensuring a positive experience for our customers. Purchases on the site or on other platforms where our Products are available (for example Zendesk Marketplace) bind you to this Refund Policy.
PRODUCT GUARANTEE AND REFUND PROCESS
We offer a 100% satisfaction guarantee for all Products purchased through indesk.ai or other platforms where InDesk Products are available. However, if we are unable to provide the agreed services, we will issue a 100% refund upon request within fourteen (14) days of purchase. This satisfaction guarantee complements our legal obligations and is detailed further in our Product Terms and Product Privacy Policy. Our satisfaction guarantee is void if the product or service has been modified or altered in any way by the customer.
To request a refund, support@indesk.ai with the subject line “Refund Request” and include your full name, order number, purchase date and reason for the refund. We will process your request within five (5) to ten (10) business days of receiving all necessary information. Approved refunds will be credited to the original payment method, typically appearing in your account within 1-7 business days based on your financial institution’s policies and billing cycle.
EXCEPTIONS
Our Refund Policy does not cover certain situations, and no refunds will be issued for the following:
Services Rendered: Subscription periods that have already ended or renewed (where the user failed to cancel before the renewal date).
Usage-Based Consumption: Accounts where significant AI usage credits, tokens, or interactions have already been consumed, regardless of the billing cycle status.
AI Limitations: Dissatisfaction with the creative output, tone, or specific responses generated by the AI, or instances of "hallucinations" (factually incorrect outputs), provided the system is functioning within standard operational parameters.
User Configuration Errors: Issues resulting from the client's failure to properly set up the software, including poor quality knowledge base inputs or incorrect integration settings.
Technical Incompatibility: Inability to use the software due to the Client’s outdated hardware, unsupported legacy software versions, or highly customized technical environments that do not meet our stated system requirements.
Administrative Access: Loss of account access due to the Client’s internal administrative issues, such as lost passwords, employee turnover, or inability to access the registered email address.
Business Outcomes: Failure to meet subjective business goals or ROI targets (e.g., “It didn't reduce our ticket volume enough”).
Consultation Fees: Fees paid for onboarding, training, or expert advice once the session has taken place.
Policy Violations: Situations where the client’s account was terminated due to a breach of our Terms of Service (e.g., using the AI for prohibited content).
Third-Party Dependencies: Issues or service interruptions arising from third-party integrations (e.g., Shopify, Slack, CRM tools) or upstream infrastructure providers (e.g., OpenAI, AWS) outside the control of InDesk.
Promotional Offers: Discounted or time-limited “lifetime” deals, promotional campaigns, or seasonal offers are final sale.
Beta Features: Bugs, downtime, or performance issues related to features explicitly labeled as "Beta," "Alpha," or "Early Access."
Repeat Refund Requests: Requests made by users who have previously claimed a refund or utilized a money-back guarantee for the same service under a different name or email address.
CHARGEBACK NOTICE
When you engage with our Products, you agree to abide by our Product Terms, EULA, and our Refund Policy. Using a chargeback to seek a refund outside of these terms constitutes a violation of our agreement.
We treat chargeback disputes seriously, and any suspicious payment disputes may be reported to payment processors, authorities, and relevant agencies, supported by evidence of the dispute. Chargeback disputes are considered a breach of trust and can result in legal consequences.
We encourage our clients to reach out to us directly for assistance in resolving any service-related issues they encounter and to proactively prevent any future problems. This approach not only helps address immediate concerns but also fosters a healthier and more trusting client-business relationship.
CONTACT US
For any additional inquiries or feedback regarding this Refund Policy, please reach out to us using the following contact information:
Email: support@indesk.ai